We shape proximity for the future.
In vidone GmbH, we have combined all our experience from 7 years and almost 300 implementations, as well as the expertise from various companies. in the area of personal digital video service and digital inbox. This enables us to offer you comprehensive solutions from a single source. Have you ever heard of VR-SISy, LuiS, VR-ROSI or INES VIDEO-BERATUNG? That’s WE!
We are a private company based in Grünwald near Munich (until 31.12.2021 Düsseldorf). Our shareholders are the pioneers in digital personal video service and also the inventors of the EMIL e-letterbox. All solutions and products were developed by us or our associated partners and are manufactured by selected producers in Germany and Austria.
For us, digitalization is not the goal but the path. We see the possibilities of digitalization as an opportunity to redesign our personal service and customer proximity and to maintain it cost-efficiently in the future.
Changes in customer service and structural realignment in branch sales must be well considered.
That’s why we sell the technical system at the end of an intensive preparation process.
At which locations is the INES video service or EMIL e-letterbox worthwhile?
What services can or do you want to provide for your customers?
How can you make optimum use of existing central service units for video service?
Which partners and added value can you integrate into the system to become a digital regional supplier?
We answer and develop these and many more questions together in workshops and during specific reference visits long before a technology purchase is made.
Once the fundamental decision to introduce an INES or EMIL solution has been made, the feasibility of the individual locations in the area and at head office is checked and prepared.
Once the system components have been installed in the branches and the service center, the employees are prepared for their tasks in the INES Video Service in special training sessions.
We are also happy to support you in the preparation of internal and external marketing, accompany you at employee events or take care of the optimal room concepts and furnishing elements.
Throughout the entire implementation process, we support you with our project management so that you have a contact person and a solution for all your concerns.
Andreas Jenewein, Managing Director of vidone GmbH, is a recognized expert in organizational optimization and employee development, as well as an entrepreneur himself.
His 14 years of experience in bank sales as a consultant, branch manager and management, as well as over 26 years of project work as a consultant and trainer for financial service providers and other innovative companies throughout the German-speaking world, ensure that you have a contact person who understands your challenges and language.
Rely on a partner with a wealth of experience for modern and tried-and-tested solutions in the optimization of processes and service quality.
INES Video Service
The interactive service for customers and employees on site using INES Video Service requires a new way of thinking and goes far beyond the mere installation of technology.
EMIL e-Mailbox
With our EMIL e-Mailbox, we have developed a unique and genuine innovation for the digitalization of incoming mail by the customer.
MAXI ServicePoints
The digitalization of personal customer service is a real change that needs to be accompanied and filled with life, skills and expertise.
We support you with the use of INES Video-Service, EMIL e-Mailbox & MAXI ServicePoints
+ Moderation and know-how input in board workshops
+ Planning and organization of the implementation process
+ Delivery and assembly of the system components
+ Training and education of employees in the service center and branches
+ Employee coaching in customer operations
+ Support with process optimizations
+ Ideas and samples for marketing measures
+ Room concepts and special furniture for acoustic and privacy protection in the KSC
+ Advice on optimal site selection and maximum efficiency utilization
+ Delivery of the EMIL e-Mailbox incl.
Concept manual for installation and integration
+ Training of employees for the application and customer introduction
+ Project management and contact person for all questions
+ Technical support and help line
The services are provided by vidone and associated partners.
