Personal presence on site - a new digital solution.
With the INES video service, you can maintain a presence in the area and even offer your customers longer accessibility – at a significantly reduced cost.
INES booths or terminals can be installed at any location with electricity and an Internet connection without any conversion work. For example, in bank branches, at self-service locations, at train stations, at petrol stations, at production sites, in shopping centers or in municipal offices – the possible uses and applications are many and varied.
Banks, savings banks, local authorities, energy suppliers and industrial companies have already successfully tested or deployed our video service solutions in the DACH region.
Real-time video chat, document transfer and more.
INES transmits images and sound in real time between the service cabin and the location of the central service team. An additional high-resolution document camera can transmit customers’ receipts, IDs or cards for immediate order processing. Electronic signatures are used to complete service and consultation processes.
The system is easy and intuitive to use – for both customers and advisors. The customer enters the cabin and is immediately greeted by an employee or an avatar, without having to log in or start the technology. The customer receives personal, competent help from the employee without having to complete any technical operating steps.
The conversation can begin immediately.
The special software controls forwarding and waiting times so that one employee can work for several cabin locations at the same time – this creates efficiency.
Multichannel
In addition to the stationary application in branches, our software also offers seamless mobile and web access for customers – WITHOUT an app download.
Multibank - Multivendor
Multibank: Two banks use the booths together at one location and therefore share the costs.
This is made possible by the use of touchscreens in the booths. The customer selects their house bank and is connected to it with one click.
Multi-vendor: The inclusion of additional service providers from the banking association or external partners, such as local authorities, energy suppliers or insurance companies, makes the INES video service a regional local supplier with added value.
INES Video Service essentially consists of three components:
On site: INES cabin or terminal
In your branch or wherever your customers are. Various models are available for different applications, space requirements or investment budgets.
Central: INES video workstation
In a central service unit (customer service center, direct service, etc.), workstations are set up or upgraded with our specially adapted technology for video consulting.
Cloud: INES Software Communication
Thanks to our cooperation with specialized IT companies, we can offer you our INES video service solution in different variants. What they all have in common is the uncomplicated browser-based application - and one of them can do even more!
INES Cabin or terminal
Our specially developed cabins with integrated video communication technology and an additional 14 MP camera for document transmission are all acoustically optimized and ergonomically designed to meet customer requirements.
There are different model variants(INES.cube, INES.square, INES.cell) which are suitable for any room size and location with different entrance sides.
All models offer the same scope of services.
The option of individual branding and color adaptations to your CI are of course available.
Custom-made products in terms of dimensions and materials are available on request.
With our booths, you save yourself the need for conversion work or additional investment to meet your customers’ discretionary requirements.
With our INES.term terminal you can equip free-standing information points and with our INES.wall you can easily convert existing rooms into video service booths or equip consultation rooms for video consultation and expert connection.
All cabins and terminals are designed by us and produced by our manufacturers in Austria and Germany in accordance with CE standards.
The designs are subject to property rights.
On-site assembly is carried out by the manufacturer directly or by our own teams.
As part of the quotation process, we will be happy to advise you on which models are best suited to your needs and support you with site selection and planning.
INES video workstation
The hardware required for the INES video workstation is specially adapted to the INES software used.
High-resolution video cameras and touchscreen PCs are supplied by us if required.
Existing technical elements such as headsets or signature tablets can of course continue to be used.
With our new software, it is even possible to work on existing PC workstations or laptops if the necessary port activations are carried out.
Of course, we are also happy to help you set up your workstations with special back walls or acoustic elements for video consultations.
INES Software
The heart of the system is the specially developed video conferencing and control software.
It creates the actual intelligence and connects the customers in the INES booths with the employees at the INES video workstations.
INES Video-Service from vidone is available on the market in several software versions.
Constant further development of the solutions and special requirements from different users have made this necessary.
Thanks to our partnership with innovative and well-known IT system houses, we can develop individual solutions quickly and flexibly and adapt them to our customers’ needs on an ongoing basis.
Some functions of our solutions:
– Automatic connection setup without customer service
– Document scanning in live stream with zoom function
– Screen sharing without additional software
– Secure recording of audio and video
– Modern queue management
– Call forwarding in-house or to third-party partners
– GDPR-compliant
– Secure connection via server in Germany
INES - THE digital solution.
Our services
Consulting
Project support
Technical integration
Assembly
Service
Marketing support
Employee training
Optional services
INES - key facts
289
INES video service
Stores with video service booths or terminals
9,600
video calls/day
With our systems at around 30 banks and savings banks
100 %
Customer satisfaction
with INES Video Service
5 reasons for INES Video Service:
Being present on site
The branch remains the anchor point for customers and local businesses. The INES video service serves as a service point for any company that wants to get in touch with its customers without having to maintain a complex branch network or decentralized customer offices.
INES Video-Service is the solution for a positive press and image effect, happy politicians and satisfied customers when deciding for or against withdrawing from the area or merging branches.
More service for the customer
INES Video Service enables – with manageable investment and costs – a personal service offering with extended availability times and considerably more options than on the phone or online.
Which bank or savings bank still offers a personal service on site in its branches from 8 a.m. to 6 p.m.?
Only banks with INES video service!
Maintaining trust and proximity
A bank or service provider should be where the customer is.
INES video service maintains this personal proximity from person to person and thus strengthens trust and customer loyalty. INES is not a self-service device.
Work more efficiently
In small branches, employees often cannot be fully utilized. With INES Video Service, one employee in the central service center can support up to 5 locations with personal customer advice.
This makes better use of capacities, avoids idle time and at the same time leaves more time for local sales.
Many banks and savings banks already operate their own telephone customer service center.
Here, the INES video service is an uncomplicated upgrade and ensures high productivity in multi-channel sales.
Using the technology
Technology should do one thing first and foremost: Be useful to people. At INES Video-Service, state-of-the-art technology is used to make life easier.
High security standards and the variable choice between different software solutions with innovative expansion options for mobile and web applications, video consultation and expert connection make it possible to use the system in all environments.
Most customers or employees are not afraid of technology, but of complicated applications.
INES Video Service works with intuitive operation – that makes all the difference.
Would you like to know more about INES?
vidone: Digital solutions for more efficiency in personal customer service.
We offer you not only our INES Video Service solution with hardware and software, but also comprehensive, holistic advice and support from the initial strategic consideration through to operational implementation for employees and customers.
At which locations is the INES video service profitable?
What services can or do you want to provide for your customers? How can you make optimum use of existing central service units for INES Video Service? When does the investment pay off?
– Get in touch with us.
